First off, the cutting board itself is beautiful. It has that solid, substantial weight to it — not flimsy, not lightweight, but the kind of heavy, well-built feel that immediately tells you it’s made to last. It sits firmly on the counter and just feels premium the moment you pick it up.
Now, full transparency: my first board arrived with a small dent on one end. It was clearly something that happened during shipping, not a manufacturing issue. I emailed Shumaru, attached a couple of photos, and honestly expected the usual back-and-forth.
That didn’t happen.
They responded quickly, asked for pictures, and within hours confirmed they’d ship a replacement. No hassle. No drawn-out process. Just straightforward, professional customer service.
The replacement board arrived exactly when they said it would — and it was perfect.
For the price, the quality of this board is hard to beat. It looks great, feels durable, and performs exactly how you’d want a solid cutting board to perform. But what really stands out is the customer service. Mistakes during shipping happen — it’s how a company handles them that matters. In this case, they handled it flawlessly.
Great product. Even better service. I wouldn’t hesitate to buy from them again.
